Global Privacy Policy

FalconX Global Privacy Policy

Last updated: June 24, 2026

Thank you for taking the time to read the FalconX Limited (" FalconX", " we", " our", or " us") privacy policy (the " Privacy Policy"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy sets out how we collect, use, process, store, and disclose your personal information on https://www.falconx.io (the " Website") and in providing our prime brokerage services including trading, financing, custody, staking, and related services (collectively, the " Services"). By accessing and using our Services you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.

In This Policy

1. When We Collect Information

We may collect personal information that you provide when you:

Create an account with us.
Make a purchase or otherwise use our Website or Services.
Sign up for our email newsletter, instant message, or other communications.
Interact with our social media accounts such as liking, commenting, or direct messaging our profiles.
Click through a marketing promotion.
Provide us with user content, ideas, information, user reviews, comments, feedback, or other submissions.
Otherwise contact us.

2. Categories of Personal Information We Collect

Information you provide:

Basic Customer Information. We may collect your name, email address, mailing address, phone number, and date of birth.
Identification Information. We may collect your driver's license, federal/state ID card, Social Security Number, Tax ID number, photograph(s), or other government-issued ID information.
Enhanced Due Diligence Information. We may collect information to comply with "Know-Your-Customer", "Know-Your-Business", and other similar legal obligations including biometric information such as a selfie or video to show liveliness and compare against your government issued ID, as well as imprecise geolocation information derived from your IP address for verification.
Institutional Information. We may collect information about the entity through which you use FalconX such as Employer Identification Number (EIN), proof of legal formation (e.g., articles of incorporation/by-laws), and/or identification information for beneficial owners.
Financial Information. We may collect financial information such as your bank account number, payment card information, transaction history, trading data, tax identification number (TIN), and/or source of wealth.
Your Inquiries. Information from your inquiries into our Services, or how you otherwise indicate you may be interested in our Services, which may include providing us with your name, work email, phone number, company name, position title, website, social media links, and time zone.
Interactions. Our Website offers you the ability to interact with us by signing up for email communications, downloading content, registering for webinars or events, and through community forums.

Information we automatically collect:

Transaction Information. We may collect information about the transactions you make using our Services, such as the names of the recipient, transaction amount, and timestamp.
Website Metadata and Analytics. When you visit our Website and use our Services we may collect IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, and/or what you do on those pages.
Cookies and Other Tracking Technologies. We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services and to personalize your experience with our Services. Learn more about our cookie use below.

Information from third parties:

Blockchain Data. We may analyze public blockchain data, including wallet addresses, transaction IDs, timestamps of transactions or events, transaction amounts, and digital signatures.
Additional Information from Third-Party Sources. We may collect information from third parties as required or permitted by applicable law, including third parties such as credit bureaus, identity verification services, and public databases. We may combine the information collected from these sources with the information we get from our Website or Services in order to verify your identity, comply with our legal obligations, and ensure our Website and Services are not used fraudulently or for other illicit activities.

3. Business Purposes for Collecting Your Information

We use your personal information in accordance with your instructions, including any applicable terms you agree to in our Terms of Use, and as required or restricted by applicable law. We may also use the information for the following purposes:

To Provide Our Website and Services. We may use information to provide, personalize, maintain, and improve our products, Website and Services. This includes using information to: operate, and improve our Website and Services, and manage our business; create and update users' accounts; process transactions; and send information including confirmations, notices, invoices, technical notices, updates, security alerts, and support and administrative messages.
Safety and Security. We may use your information to help maintain the safety, security, and integrity of our Websites and Services, including to: protect, investigate, respond to, and deter against fraudulent, unauthorized, or illegal activity; monitor and verify identity or service access; protect against spam, malware, or security risks; and perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational issues.
Legal and Regulatory Compliance. Many of our Services are subject to laws and regulations requiring us to collect, use, and store your personal information in certain ways. For example, we must identify and verify customers using our Websites or Services in order to comply with anti-money laundering and anti-terrorism laws.
Research and Development. We may use the information we collect for testing, research, analysis, and product development to improve your experience, enhance the safety and security of our Websites and Services, improve our ability to prevent the use of our Website or Services for illegal or improper purposes, develop new features and products, and facilitate payment solutions in connection with our Websites and Services.
Customer Support. We use your information to address your request for support and to respond to customer care and other inquiries.
Marketing and Advertising. In a manner consistent with our regulatory obligations, we use your information to send you targeted marketing communications through email and instant messaging. You may also see ads for our Services when you visit other apps and websites.
Business and Legal Purposes. We may use your information for other business and legal purposes, such as to detect and prevent fraud, to protect individual's vital interests, to collect amounts owing to us, and to maintain business records.

We may otherwise process personal information with your consent.

4. How We Disclose Your Personal Information

We work with service providers, partners and other third parties to help us provide our Services. We may disclose your information, including your personal information, in the following circumstances:

With Your Consent. You may permit us to disclose your personal information with others for any other purposes disclosed to you with your consent.
With Our Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
With Other Users. When you share personal information or otherwise interact with public areas of the Website, such personal information may be viewed by all users and may be publicly distributed in perpetuity.
To Comply With Our Legal Obligations. We may disclose your information with courts, law enforcement authorities, regulators, attorneys or other parties to comply with laws and legal obligations.
With Third-Party Identity Verification Services. We may disclose your information with third party identity verification service providers for the purposes of identity verification, fraud prevention, and denial of service.
To Comply with the Travel Rule. In accordance with regulations commonly known as the "Travel Rule" in multiple jurisdictions.
For Regulatory Compliance Purposes. FalconX is subject to Anti-Money Laundering ('AML') and Know Your Customer ('KYC') laws in order to prevent fraud, money laundering, and other potential illegal activities.
With Service Providers. We may disclose your information on a confidential basis with service providers who help facilitate business operations.
To Detect and Prevent Fraud. We may disclose your information with law enforcement, government agencies, regulators, financial institutions, industry partners, and other third parties in order to detect, prevent, and report fraud.
For Advertising Purposes. Some U.S. state laws classify service providers engaged in select advertising services as 'third party businesses' or 'independent controllers.'
With Financial Institutions. We may disclose your information with financial institutions and their service providers such as auditors to process payments you have authorized.
With Our Professional Advisors. We may disclose your information with our professional advisors to comply with our legal and regulatory obligations.
During A Change To Our Business. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets or stock, financing, public offering of securities.
Aggregated or De-identified Data. We may disclose de-identified, aggregate, or anonymous information for any purpose.

5. Your Privacy Rights

You have the right to exercise the following choices with our use of your personal information:

Access the personal information we maintain about you.
Delete the personal information we maintain about you.
Correct inaccurate personal information we maintain about you.
Opt out of certain uses of your personal information, notably:

Email marketing. You can unsubscribe from our email list by clicking the unsubscribe link at the bottom of marketing emails.
Instant Messaging. You can opt out at any time by replying STOP.
Targeted advertising using cookies.

You can exercise these rights by contacting us at privacy@falconx.io or at +1 901-213-6033.

6. Use Of Cookies And Tracking Technologies

Like many companies, we use cookies and similar technologies to collect information about your browsing activities, your interactions with websites and our Services.

7. Security

We protect information we collect about you by maintaining physical, administrative, and technical safeguards designed to prevent unauthorized access to user data retained in our servers.

8. Retention

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the Website or any requested services.

9. U.S. State-Specific Disclosure

California and other U.S. states have enacted comprehensive privacy laws. If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have certain privacy rights detailed herein.

10. Children's Privacy

We do not intentionally collect any personal information from children under the age of 18. If you believe we have obtained personal information associated with children under the age of 18, please contact us at privacy@falconx.io and we will delete it.

11. Third-Party Links

Our Website and Services may contain links to other websites or services. We encourage you to read the privacy policies or statements of the other websites you visit.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

13. Contact Us

If you have any questions about our privacy or security practices, or if you would like to submit a privacy request, you can contact us by email at privacy@falconx.io or at +1 901-213-6033.